27 • Great
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Honesty.. Here goes.. I’ve been buying from seedsnow for several years. It’s only gotten better. I’ve had a few seed varieties from them that refuse to germ (old seeds), but that’s only a small not-so-popular handful of their hundreds of options! Whenever seeds fail to germinate, they immediately, and I add emphasis on IMMEDIATELY, send out replacements, even if they believe it is my fault. I’ve probably dished out over a hundred bucks in them, and I don’t regret a single dollar, *except* the $2 I put into a good sized pack of devil peppers (which didn’t germinate). I’m now an affiliate and I do much more than just recommend! 10/10!
Asparagus Crowns Order
I ordered some asparagus crowns and only half of them germinated. Sent email out to the company and they were very quick in sending out a replacement and issuing a partial refund too.
Customer Service – Kind and Compassionate
I noticed these guys get a lot of bad reviews for customer service, so I’d just like to share mine. We ordered
$20 worth of seeds from SeedsNow.com. It took about a week for delivery which wasn’t terribly bad, although I’ve been spoiled by Amazon Prime’s 2 day delivery. We were heading out of town for a short weekend trip and when we got back on Monday, I noticed that there was no mail which was highly unusual to have no mail on Fri/Sat. Turns out, we were finally the victim of mailbox theft. They must’ve noticed the package and thought it was some kind of electronics that they could sell? They got my SeedsNow package, a Netflix movie, and Time magazine, so it was quite the payload.
I emailed SeedsNow’s customer service email and got a response right away suggesting I contact my P.O. carrier, but I had a good idea it was theft, so I replied that I would just go buy some seeds locally, that I thought it was theft. Without hesitation, they offered to send me a replacement package and it arrived exactly 1 week from when the last package was stolen.
To me, this is a great example of going the extra mile. I told them it was probably no fault on SeedsNow’s part, but they wanted me to get the product. Contrary to others complaining about the packaging, I consider that to be advantageous. The paper cartons don’t preserve the seeds very well and you end up wasting time planting non-sprouting seeds. I’m hopeful that we’ll be more successful gardeners with good seeds. May need the vegetables desperately if this corona virus persists through the summer.
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